Hrc714 wrote:My issues were not with Dr K or his staff, but with his formet affiliate University of Maryland Medical Center. In my case, the good Dr K always responded in minutes. His staff was within a few days, and the UMD staff almost never. I was told by his staff that they knew my insurance and I was covered so nothing to worry about. Had the surgery and was denied. Only support I got from the UMD team after that was a request for payment. Dr K did assist by advising who to contact at UMD but they would not respond. I eventually had to shell out full payment while I worked out insurance issues. They eventually paid and then the fun started with trying to get my payment refunded. Eventually they did process a refund. I can see why Dr K moved his affiliation away from UMD.
On a related note, as part of this I was billed by UMD for a proceedure that they cancelled do to OR availability. That could not be covered. They kept billing and began collection action. When I finally got to someone at UMD, they advised the only thing they could do was for me to pay, then they would refund. They advised they would process the refund first and trust me to pay. So I paid and never got that refund and never heard from them again.
OMG!! I know such things could happen, and no one would believe they won't refund, otherwise, you would ask them to state this in writing. Sometime we pay a high price to learn. Thanks for sharing your experience!
